CAS UK
Whether you are exploring membership, helping your group register, or needing clarity after a difficult message, CAS-UK volunteers aim to respond with patience and respect. Use the form on this page for written questions—we read every message. If your matter is urgent, calling during our volunteer hours may be faster.
Monday - Friday, 6PM - 8PM
Available for urgent matters
Getting locked out of your CAS-UK account is stressful when you need your wallet, campaigns, or profile updates right away. The platform is designed so that recovery always goes through your registered email, which keeps impersonation and account takeover to a minimum. You do not need to call anyone to start a reset; the same secure flow is available from the public login pages for both members and Group Admins. If you have recently changed email providers, use the address that is still on file from your last successful login or contact registration so the message reaches you.
Reset flow at a glance
If nothing arrives within a few minutes, inspect spam and promotions folders, then try once more with the exact spelling of your registered email. When in doubt, contact registration@cas-uk.org with your full name so staff can confirm which inbox the system is using.
CAS-UK splits everyday membership activity from chapter leadership on purpose: your household wallet and campaigns live in one place, while vetting, reporting, and group-level tools live in another. That separation reduces the chance of editing the wrong record when you wear both hats. Bookmarks on your phone and desktop should point to the correct URL for the task you are about to perform, because mixing portals mid-task is the most common source of “wrong password” confusion. Social sign-in, where enabled, still has to match the email on your CAS-UK profile.
Member portal
Personal dashboard, wallet, household profile, and campaign participation.
/members/loginGroup Admin portal
Chapter oversight, member vetting, broadcasts, and local financial checks.
/ga/loginIf you are both a member and a Group Admin, finish one session before starting the other, or use separate browser profiles so cookies and “remember me” choices do not collide. Optional Google sign-in appears only where your administrator has enabled it and the Google account email matches your CAS-UK record.
Mutual support only works when everyone understands the rules before hardship strikes. The Conditions of Entitlement describe who may receive assistance, what events qualify, and how timing, membership status, and documentation fit together. They are written to protect both the contributing membership and the families who rely on the fund when life changes overnight. Reading them early prevents surprises later and helps you ask informed questions of your Group Admin or national team. The document is updated periodically, so revisiting it after major policy announcements is worthwhile.
What you will find in the full page
Open the authoritative page on Conditions of Entitlement when you are ready for the full legal text. If you need plain-language help interpreting a clause, note the section heading and ask your Group Admin or email us through this contact form so we can route you to the right specialist.
Choosing a Next of Kin is how you tell CAS-UK where urgent updates should go if you cannot be reached, and it sits alongside your broader estate planning. Families often want to name a teenager who is responsible, but the law treats minors differently from adults when it comes to receiving or managing certain benefits or transfers. The platform therefore expects an adult guardian or trustee to hold legal authority until a child reaches majority. Getting this right avoids delays at the worst possible moment and keeps your household records aligned with what a court would recognise.
| Topic | Typical position |
|---|---|
| Emergency contact | A minor may be listed as a contact, but an adult should remain primary for legal notices. |
| Inheritance or payouts | Funds for children are usually held or managed through a trustee until age 18. |
When you are unsure, name an adult relative as Next of Kin and document separate arrangements for minors with your solicitor or Group Admin. That keeps the CAS-UK record accurate, compassionate, and enforceable.
Online registration asks for sensitive identity and contact information because we must know who is joining a regulated mutual fund. CAS-UK treats that data as confidential infrastructure: it is transmitted over encrypted connections, stored with access controls, and used only for membership administration, compliance, and the services you have signed up for. Staff and Group Admins see the minimum necessary to fulfil their roles, and we do not sell member lists to marketers. If you ever suspect misuse, you can report it through this page and we will trace access within our audit logs.
In transit
HTTPS encryption protects forms and dashboards while you type.
At rest
Servers and backups follow hardened practices described in our privacy materials.
For every legal detail, read the Privacy Policy. You can also request a copy of the data we hold about you through the same channels listed there.
Email is the single identifier that ties your CAS-UK membership to password resets, receipts, and campaign alerts. A single typo during registration can strand you outside the system for months because automated messages will bounce to a mailbox that does not exist. Asking twice is a deliberate human-factors pattern borrowed from banking and healthcare: it forces the eye to register the same string twice. Mobile keyboards are especially prone to misspellings near the @ symbol, so the duplicate field catches mistakes before they reach the registrar queue.
What you should do
After you join, you can update your address in the member portal if your provider changes. Until then, treat the double-entry field as cheap insurance against a very expensive mistake.
CAS-UK sends SMS codes for verification, campaigns, and urgent broadcasts, so carriers must recognise your number as a valid mobile route. Mixing country codes, or omitting them, is the most frequent reason a message never arrives. The form therefore asks you to pick the country first, then enter the national digits without repeating the plus sign. If you travel between the UK and Cameroon, use the number you will actually answer when asleep; that is when emergencies happen.
United Kingdom
Choose +44, then enter the number without a leading zero (for example 7123 456 789).
Cameroon
Choose +237, then enter the subscriber digits only.
Add a second line for a family member if your administrator recommends it; duplicate numbers are not accepted.
Automated confirmations usually arrive within a minute, but large mail providers sometimes throttle or quarantine messages that look like bulk registration traffic. Corporate firewalls can add another delay while attachments are scanned. Before assuming failure, confirm that you typed the same email address you monitor daily and that your inbox is not full. If you recently created the address, complete the provider’s verification first so CAS-UK is not blocked as the first sender.
1
Search spam, junk, promotions, and “Other” tabs in Gmail; add @cas-uk.org to your safe-senders list.
2
Wait up to 30 minutes for greylisting on strict business domains, then try submitting once more if the form allows.
3
Email registration@cas-uk.org with your full name, approximate time of submission, and the form you used.
You can also use the message form on this page for the same enquiry; either route reaches the same registrar queue.
